I begin out my husband’s assignment abutment gave a HUGE abatement aback renting through Budget. On November 10th, 2019 I busy a 7 commuter SUV for $876.25 (grand total) prepaid for 10.5 canicule during our Christmas vacation in Florida. Hubby was watching YouTube videos and a advocacy was to accumulate blockage rental prices for drops. Around December 5, 2019 (about 2 weeks afore trip) I noticed a huge bulk bead ($365.21 less) so I alleged Budget. They anon “modified” my rental and I would see a $365.21 acclaim on my acclaim agenda in 5-10 business days. I watched and watched but no credit. Alleged several times. They assured me that by December 20th it would FOR SURE be in as that would’ve the 10th business day. Well it wasn’t.
I anticipation maybe it was abaft with the holidays or the actuality that our rental was to be alternate on December 28th. Alleged afresh today January 3, 2020, and got the better run around- alibi afterwards excuse. They claimed my agenda was alone answerable $511 (price bead amount) admitting me cogent them that no I’m attractive at my acclaim agenda annual and $876.25 was answerable November 10th. They claimed there were no added charges. I told them I was attractive at the annual as we spoke.
I asked to allege with a manager. Afresh they claimed “no administrator on shift”, which angry into “manager isn’t accessible appropriate now” and anon “manager is currently acceptable addition customer”. They banned to accord me their name, administrator name any blazon of case cardinal or agent cardinal yet accepted that I accord them the FULL acclaim agenda # that I appointed with. They afresh told me a administrator would alarm me aback in 24-72 hours. I told them this is at atomic my 4th time calling and my acquittance was “guaranteed” in my annual by December 20th. I told them I would abide to authority on the buzz until this was resolved.
After 1 hour and 10 mins a administrator comes on. I still was not accommodating to accord a abounding acclaim agenda # with all the inconsistencies activity on. I accepted a abounding acclaim anon afore perusing added action. I had a archetype of my aboriginal bulk answerable and a cancellation assuming what the allegation was which adumbrated the $365 difference. Administrator eventually tells me that the $365 wasn’t candy through the arrangement but he put it through today and it will booty 7 business days. However banned to accord me any confirmation! He afresh declared he didn’t accept acceptance as it was on his “to do list”. I connected to abide how I bare a confirmation. He eventually gave me a case cardinal and said he beatific a email acceptance but that email takes 4 hours to send.
I did after get said email but WOW! I additionally acquisition it actual odd that the email comes from ‘VABdisputes”. If anyone is booking with Budget be VERY, VERY accurate and accumulate every cancellation and annual – be persistent. I can absolutely say I will NOT be application them afresh (also had a few issues acrimonious up and bottomward off rental).
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